WHAT YOU NEED TO KNOW:
KeepSave uses cookies and similar technologies to keep our platform running securely, remember your preferences, and understand how our users interact with the platform so we can keep improving it.
This Cookie Policy explains what cookies we use, why we use them, and how you can control them. It should be read alongside our Privacy Policy.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and provide a better experience.
Similar technologies — such as local storage and session storage — work in the same way and are also covered by this policy.
2. Why We Use Cookies
We use cookies to:
- keep you securely logged in to your KeepSave account;
- remember your language, display, and accessibility preferences;
- protect against fraud and unauthorised access;
- understand which features are most used so we can improve them; and
- measure the overall performance of our platform.
3. Types of Cookies We Use
| Category | Purpose | Examples | Duration | Required |
|---|---|---|---|---|
| Essential | Keep you logged in and the platform secure | Session token, CSRF protection, auth state | Session / 30 days | Always on |
| Preference | Remember your settings and display choices | Theme, language, onboarding state | 1 year | Optional |
| Analytics | Understand how the platform is used (anonymised) | Page views, feature usage, error tracking | Up to 2 years | Optional |
Essential cookies cannot be turned off.
These are strictly necessary for the platform to function — without them you cannot log in or securely access your vault. Accepting or declining optional cookies does not affect essential cookies.
4. Third-Party Cookies
Some cookies on our platform are set by trusted third-party providers we use to operate our services. These providers are contractually bound to process data only as instructed by KeepSave and may not use your data for their own purposes.
| Provider | Purpose | Category |
|---|---|---|
| Google OAuth | Secure single sign-on authentication | Essential |
| Analytics provider | Anonymised usage statistics to improve the platform | Analytics |
| Payment processor | Secure subscription and payment processing | Essential |
We do not use advertising networks or cross-site tracking cookies.
5. Your Cookie Choices
5.1 Cookie banner
When you first visit keepsave.co.za, a banner will ask for your consent to optional cookies. You can choose Accept all or select Essential only to decline preference and analytics cookies.
5.2 Browser settings
You can also manage cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent you from logging in.
5.3 Withdrawing consent
You may withdraw your consent at any time by clearing your browser's local storage for keepsave.co.za, which will cause the cookie banner to reappear on your next visit. You can also contact us at [email protected].
6. Retention of Consent Records
We store a record of your cookie consent choice in your browser's local storage. This record contains your selection (essential only or accept all) and the timestamp of when you made it. It does not contain any personal information and is not transmitted to our servers. It expires and resets after 12 months, at which point the banner will reappear.
7. Changes to This Policy
7.1 We may update this Cookie Policy when we add or change the cookies we use. When we do, we will update the 'Last reviewed' date.
7.2 For material changes that affect optional cookies, we will reset your consent preference so that the banner reappears and you can make a fresh choice.
8. Contact Us
For any questions about our use of cookies: